FAQs

Why Choose Virtual Appointments?
Virtual appointments at Move Well offer expert care conveniently delivered to your home. I use my extensive experience to analyze your movements, discuss the root cause behind your limitations, provide you with a clinical impression, and create an effective treatment plan through video consultations. I ask in-depth questions to understand your condition thoroughly and empower you with strategies to manage and recover from injuries.

No need to travel. Virtual appointments are a convenient way to receive the care you need. You can complete the custom exercise and mobility program and follow up visits with me in the comfort of own home.

 

Do you work with people outside of Canada?
Yes. Strength training and personalized rehab and strength programming are open to clients anywhere in the world. The only exception is insurance billing, chiropractic treatment billed under Ontario extended health coverage is only available if you live in Ontario. If you’re elsewhere, we simply work together as strength and rehab programming instead. You’ll receive a receipt for each session, which you’re welcome to submit to your own insurance or health spending account provider to see if it’s eligible.

What Conditions Can I Treat Virtually?
My virtual services cover all conditions that I would typically manage in-clinic, including a wide variety of musculoskeletal injuries. I have achieved great success through tele-rehabilitation, with positive feedback and growing referrals. Should in-person care be necessary, I will guide you accordingly to ensure the best outcome.

What to Expect in a Virtual Session
Booking is easy via my online platform. At your appointment time, you'll connect with me through a secure video platform. During the session, I will assess your condition, answer questions, and work with you to set and achieve treatment goals. I am skilled in creating personalized exercise programs that address your specific needs, focusing on mobility, strength, stabilization, and more.

Preparing for Your Virtual Session
You'll need:

• A device with internet, camera, and audio capabilities (e.g., computer, tablet, smartphone).

• A spacious area in your home for exercises.

• Comfortable clothing, ideally workout attire.

• Any available fitness equipment like foam rollers, resistance bands, or small weights.

 

Do You Offer In-Home Visits?

In select cases, yes. I offer in-home visits to a limited number of patients who live close enough to make it practical, generally within Newmarket, Aurora, Richmond Hill, Stouffville, and parts of Markham. If you’re already doing virtual exercise rehab or strength programming with me and live nearby, we can also build in an occasional in-home visit as part of your plan. Reach out to ask if you’re in range.

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Coverage and Payment
For Ontario residents, my services at Move Well Health can be covered under chiropractic treatment if you have extended health coverage. Most insurers, especially post-COVID-19, provide coverage for virtual sessions as well. It’s always a good idea to check with your insurance provider for specific coverage details to ensure you’re fully informed.

 

Dr. Melanie Wintle is a licensed chiropractor in Ontario, Canada, and a member of the College of Chiropractors of Ontario (CCO). Learn more at cco.on.ca

Is Virtual Care Secure?
Absolutely. I use a PIPEDA and PHIPA compliant video conferencing platform, ensuring that your health information is protected according to Canadian and Ontario standards.